At Motorcycle Riding Equipment, we’re riders serving riders. We understand that getting your gear quickly and having the option to exchange it if needed is crucial to your riding experience. Below you’ll find our straightforward policies designed with your needs in mind.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays) from our Portland facility.
Shipping Methods & Delivery Times
We offer two shipping options to meet your needs:
- Standard Shipping ($12.95):
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipment
- Best for riders who need their gear quickly
- Free Shipping (Orders over $50):
- Carrier: EMS
- Delivery Time: 15-25 business days after shipment
- Economical option for non-urgent orders
Note: Delivery times may vary slightly depending on your location. We currently ship worldwide except to certain Asian countries and remote regions.
Our Rider-Friendly Return Process
We stand behind our gear just like we stand behind every rider who trusts us. If your purchase doesn’t meet your expectations, our straightforward return process ensures you’re back on track quickly.
Key Return Policy Points
- Return Window: 15 days from delivery date
- Condition: Items must be unused in original packaging with all tags attached
- Refund Method: Original payment method within 5-7 business days
- Exchange Shipping: Free for size exchanges (continental US only)
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on:
- Motorcycle Batteries (due to chemical handling regulations)
- Motorcycle Cleaning & Care products (if containers have been opened)
- Custom-ordered or personalized gear
Step-by-Step Return Process
Step 1: Initiate Your Return
Email our rider-support team at [email protected] within 15 days of receiving your order. Use this template to expedite processing:
Subject: Return Request – Order #[Your Order Number]
Dear Rider Support,
I would like to request a return/exchange for the following item(s):
Order Number:
Item Name(s):
Reason for Return:
[ ] Refund requested
[ ] Exchange requested (specify size/variant: )
I confirm the item(s) are unused and in original packaging with all tags attached.
Shipping Address:
[Your Full Name]
[Street Address]
[City, State, ZIP]
[Country]
Please advise next steps.
Ride Safe,
[Your Name]
Step 2: Package Your Items
Securely repackage all items with original protective materials. Include all tags, certificates, and accessories. For helmets, ensure the interior padding is undisturbed.
Step 3: Ship Your Return
Upon approval, you’ll receive:
- US Customers: Prepaid return label via email (standard shipping)
- International Customers: Shipping instructions with customs documentation
Note: Original shipping fees are non-refundable. For exchanges, we cover one reshipping within continental US.
Step 4: Inspection & Processing
Our gear specialists inspect returns within 2 business days of arrival at our Portland facility. You’ll receive email confirmation when:
- Refund is processed (original payment method)
- Exchange is shipped (tracking provided)
Refund Information
Refund Timeline
Once your return is approved:
- Credit/Debit Cards: 5-7 business days (processing time depends on your bank)
- PayPal: 3-5 business days
- International Refunds: May take additional 2-3 days for currency conversion
Damaged or Defective Items
If your gear arrives damaged or with manufacturing defects:
- Take photos of the issue and packaging
- Email to [email protected] within 48 hours of delivery
- We’ll arrange expedited replacement at no cost
Rider’s Promise
We test all gear in real riding conditions before offering it in our store. If something doesn’t meet your standards, neither does our service. Our support team – actual riders – will handle your request personally, not through automated systems.
For urgent issues, call our Portland HQ at
during business hours (PST).Last Updated: [Insert Date]