At Motorcycle Riding Equipment, we stand behind our gear just like we stand behind every rider who trusts us. If your purchase doesn’t meet your expectations, our straightforward return process ensures you’re back on track quickly.

Key Points at a Glance

  • Return Window: 15 days from delivery date
  • Condition: Unused, original packaging with tags
  • Non-Returnable: Motorcycle Batteries & Cleaning Chemicals (safety reasons)
  • Refund Method: Original payment within 5-7 business days
  • Exchange Shipping: Free for size exchanges (continental US)

Our Rider-Friendly Return Process

Step 1: Initiate Your Return

Email our rider-support team at [email protected] within 15 days of receiving your order. Use the template below to expedite processing:

Subject: Return Request – Order #[Your Order Number] Dear Rider Support, I would like to request a return/exchange for the following item(s): Order Number: Item Name(s): Reason for Return: [ ] Refund requested [ ] Exchange requested (specify size/variant: ) I confirm the item(s) are unused and in original packaging with all tags attached. Shipping Address: [Your Full Name] [Street Address] [City, State, ZIP] [Country] Please advise next steps. Ride Safe, [Your Name]

Step 2: Package Your Items

Securely repackage all items with original protective materials. Include all tags, certificates, and accessories. For helmets, ensure the interior padding is undisturbed.

Step 3: Ship Your Return

Upon approval, you’ll receive:

  • US Customers: Prepaid return label via email (standard shipping)
  • International Customers: Shipping instructions with customs documentation

Note: Original shipping fees are non-refundable. For exchanges, we cover one reshipping within continental US.

Step 4: Inspection & Processing

Our gear specialists inspect returns within 2 business days of arrival at our Portland facility. You’ll receive email confirmation when:

  • Refund is processed (original payment method)
  • Exchange is shipped (tracking provided)

Refund Timeline

Once approved:

  • Credit/Debit Cards: 5-7 business days (depends on your bank)
  • PayPal: 3-5 business days

International refunds may take additional 2-3 days for currency conversion.

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Motorcycle Batteries (chemical handling regulations)
  • Motorcycle Cleaning & Care products (opened containers)
  • Custom-ordered or personalized gear

Damaged or Defective Items

If your gear arrives damaged or with manufacturing defects:

  1. Take photos of the issue and packaging
  2. Email to [email protected] within 48 hours of delivery
  3. We’ll arrange expedited replacement at no cost

Rider’s Promise

We test all gear in real riding conditions before offering it in our store. If something doesn’t meet your standards, neither does our service. Our support team – actual riders – will handle your request personally, not through automated systems.

For urgent issues, call our Portland HQ at

+000 000 000
during business hours (PST).

Last Updated: [Insert Date]